Hello? Can you hear me?

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10 February 2016

bc211 operators like Janette are here to help.

Sometimes the biggest barrier to getting help is knowing where to find it. February 11 is 2-1-1 Day. United Ways across Canada are bringing attention to 211, a free help resource available across the country. In British Columbia, bc211 serves the Lower Mainland, Fraser Valley, Squamish-Lillooet and Sunshine Coast. United Way British Columbia is the primary funder of the service and was instrumental in getting the service off the ground. People in the Lower Mainland can call 2-1-1 for help 24/7 or text between the hours of 8 am to 11 pm. bc211: • connects people to the help they need by phone 24/7, 365 days of the year. • is also available by text for people living in the Lower Mainland: text the name of your city to 211 and connect with someone who can help you • provides access to The Red Book Online, a searchable directory of community resources serving the Fraser Valley, Metro Vancouver, Squamish-Lillooet and Sunshine Coast regional districts at redbookonline.bc211.ca Not only does the service connect people to the help they need, it’s also an invaluable service for social planners, policy-makers and funders to find out where there are needs and gaps in services. More than 54,000 people accessed help through bc211 last year and there were 178,000 visit to The Red Book Online. Texting service was introduced in 2015. More than one-third (37%) of text messages received by bc211 were from people seeking resources around housing and homelessness. Housing and homelessness was also the most prevalent issue discussed over the phone line. You can help others like Carlos get the help they need. Donate now.

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