Starting today, residents of the Lower Mainland are able to access bc211’s services simply by texting 2-1-1 on their mobile devices. This means accessing free information and referrals for community, government and social services in B.C. no longer requires a phone call. The bc211 service, developed in partnership with the United Way, currently manages over 80,000 calls for assistance from British Columbians each year. The launch of this new mobile texting service will expand support and allow bc211 to respond to the growing challenges that face young people in our community with issues such as housing and shelter, substance use, health care and financial assistance. “Through our partnership with TELUS and the TELUS Vancouver Community Board, we are thrilled to be the first region in Canada to offer 211 services via text messaging,” said Bob Prenovost, Executive Director of bc211. “The increase in the use of mobile devices and the use of text messaging as a primary mode of communication, particularly among youth, are key reasons for introducing this new service.” All 211 inquiries are answered by Certified Information & Referral Specialists with extensive training and social services experience. This new text messaging service will give youth access to much-needed information and resources using their smartphones and mobile devices. 211 services are completely confidential and available in Metro Vancouver, Squamish-Lillooet, Sunshine Coast and Fraser Valley Regional Districts. The texting service will offer live support from 3:30pm – 11pm 7 days per week. Regular bc211 phone service continues as a 24 hours per day, 365 days per year service. With funding from United Way British Columbia & Fraser Valley, bc211 is able to operate 211 services in Metro Vancouver, Squamish-Lillooet, Sunshine Coast and Fraser Valley Regional Districts. bc211 also operates province wide help lines including the Problem Gambling Help Line, VictimLink BC, Alcohol & Drug Information & Referral Service, and the Youth Against Violence Line. Looking for more information? Simply dial or text 2-1-1 or visit bc211.ca
Topics : Uncategorized